Crime and fraud linking for retailers

Link refund fraud, return fraud, and shoplifting across every organization.Without sharing your data.

A linking layer, not another system of record. CRIMR, or the case management system you already run, connects to it.

The same person files a refund claim online, returns stolen goods at a store counter, and shows up in a shoplifting report. Three systems, three strangers.

Detective Analytics links e-commerce refund claims, in-store returns, and incident reports into one investigation, inside your company and across others. Each organization's data stays its own.

For retailers For platforms and partners

No data sharing No system to replace Refunds + returns + incident reports Patented

Agent review

Collecting

Investigation ready · 6 events · 3 data types · 3 organizations · 0 records shared

E-commerce refund claim
In-store return
Incident report
Kept in the case

Illustrative example. Not real case data.

The gap

One offender. Three channels. Three strangers.

Refund fraud, return fraud, and shoplifting are often the same people. The evidence sits in separate systems, at separate companies, and has never been compared.

Online, at the counter, on the floor

Refund claims live in e-commerce, returns in the point of sale, shoplifting in case management. Nothing compares one to the other.

Each retailer sees only its own slice

New name, new email, new address at each one. Inside a single company the pattern is too thin to see.

Sharing data is a non-starter

No legal or security team signs off on pooling customer and case data with other companies. So the links stay hidden.

What we link

Refunds, returns, and incident reports. Linked.

Some retailers face one of these, most face several. Connect one data source or all of them.

E-commerce refund fraud

“Never arrived” and appeasement claims linked across aliases, emails, addresses, and phone numbers.

In-store return fraud

Returns at the counter linked to each other, to online claims, and to the people behind them.

Shoplifting incident reports

Written reports from the case management system you already run, linked across stores and organizations.

All of it, linked together

The refund claim, the return, and the shoplifting report become one investigation instead of three unrelated events.

How it works

Linked across organizations. Your data stays yours.

No migration. No switching. No pooled database.

1

Connect the data you already have

E-commerce refund claims, in-store returns, incident reports from your case management system. One source or all three.

2

Detective Analytics links across the network

Refund claims, returns, and incident reports are compared across every connected organization, and an agent separates strong links from coincidence.

3

You see the connection, not their records

Your team gets the linked investigation. The other organization's data stays with them.

For retailers

Connect refunds, returns, and incident reports. See the people behind all three.

E-commerce refund claims and in-store returns

Incident reports from your case management system, or use CRIMR as your system of record

Start with one. Add the others whenever you're ready

Schedule a demo Visit CRIMR

Built to be trusted

Patented. Audited. Yours to keep running your way.

U.S. Patent 11,651,461

Artificial Intelligence Crime Linking Network, with additional applications pending.

Any case management system

Keep the tools your team knows. Detective Analytics works around them.

SOC 2 audited

Third-party audited data security.

Built and hosted in the U.S.

Developed in New Jersey. Client data stored in the U.S. on Microsoft Azure.

Questions we get

Straight answers.

Do we have to share our data with other companies?

No. Other organizations see that a link exists, not your records. Your data stays under your own account.

Do we have to replace our case management system?

No. Connect the one you already run. If you want a system of record built for linking, CRIMR is available, and it connects the same way.

What kinds of data can be linked?

E-commerce refund claims, in-store returns, and written incident reports from any case management system. A refund claim at one company can link to a shoplifting report at another.

We only have one of these problems. Does it still apply?

Yes. Connect any one source alone, or any combination. Each works on its own, and they link to each other when more than one is connected.

We're a platform. Can this run inside our environment?

Yes. Partners can embed the linking layer or host it themselves, so their customers' data never leaves their systems. Licensing terms are covered on a call.